Merchant Disputes
A clear case management view for chargebacks, evidence requests, and response deadlines.
Keep card scheme disputes, customer claims, and evidence preparation in one focused workflow for your merchant workspace.
Case priorities
Evidence ready2 cases
Awaiting merchant reply1 case
Issuer review1 case
Refund alternativeAvailable on selected cases
Dispute guidance
Primary evidenceOrder records, delivery proof, customer communication
Submission methodUploaded through merchant operations
Review standardScheme and acquirer rules apply
Support coverageOperations team available for escalations
Case-level review
Single dispute detailTrack evidence, deadlines, and ownership
Operations guidanceKnow what is still missing before response
Escalation visibilityFinance and operations can align faster
Operational posture
Evidence disciplineReduce missed deadlines and incomplete files
Owner assignmentKeep case responsibility visible
Resolution supportConnect operations with finance when needed
Case Queue
Current dispute items
Structured for direct connection to live dispute feeds, evidence uploads, and resolution outcomes.
Case IDReasonStatusAmount
DSP-1048Cardholder disputeEvidence due$186.00
DSP-1041Service claimSubmitted$72.00
DSP-1035Fraud claimIssuer review$214.00
DSP-1032Duplicate processingResolved$48.00